Questions Gainesville homeowners ask
Short answers, each with its source.
Free service. Call now and we'll connect you with a local restoration company. How it works
Questions
All questions
Who answers when I dial the number here?
An independent restoration company serving the Gainesville area, connected through our call-tracking line. Not us. We never answer calls, and we have no say over their prices or how fast they can get there.
Does it cost anything to call?
No. If you hire the company that answers, it charges its own rates, so get a written estimate first.
Water is dripping from the ceiling under the attic air handler. What is it?
Often the condensate drain. The EPA says to keep air conditioning drip pans clean and the drain lines unobstructed and flowing properly.1 Turn the system off, catch the water, and photograph the stain.
Will homeowners insurance pay for storm or flood damage?
Could Lake Lanier flood my house?
Its highest recorded level, 1,077.15 feet in April 1964, is still 7.85 feet below the National Weather Service's minor flood stage of 1,085 feet (our arithmetic on the gauge's figures).4 In Gainesville, water damage more often starts with rain, roofs, pipes and appliances.
Are you a restoration company or a contractor?
No. This is a free information site with a referral line. We do no restoration work and hold no contractor licence.
How fast does it have to dry?
The EPA says within 24 to 48 hours to prevent mold growth.1
How humid should the house be while it dries?
Below 60 percent relative humidity, and ideally between 30 and 50 percent, according to the EPA.1
How often should washing machine hoses be replaced?
Triple-I says to check them every year, replace any that crack or leak right away, and replace them all every five to seven years.2
Are you connected to the city, Hall County or the water department?
No. We have no connection with any government office, utility or insurer.
How this works
What happens when you call
It is free to call, and calling commits you to nothing.
1You call
Tell them what happened and where. Have the address ready.
- 2
We connect you
A call network puts you through to an independent local restoration company that serves Gainesville and is taking calls.
3They assess and quote
If you want a visit, they look at the damage and quote their own price. Ask for it in writing.
We are a free referral service, not a contractor. The company that answers sets its own prices. How this service works

Want a local company to look at it?
Free to call. An independent restoration company that serves Gainesville answers, and you decide what happens next.
Call (770) 536-9258Gainesville Water Damage Advice is a free referral and information service, not a contractor. Calls go through our call-tracking line to independent local restoration companies, and we may be paid when a call qualifies. We do not do the work and do not set prices or availability. How it works
Sources
Each numbered note on this page points here. We read every page on October 24, 2026. Where sources disagree we say so; where we could not find a source we left the claim out. We are not affiliated with any of these organizations.
- U.S. EPA, A Brief Guide to Mold, Moisture and Your Home. Page updated February 18, 2026. www.epa.gov/mold/brief-guide-mold-moisture-and-your-home
- Triple-I (Insurance Information Institute), How to protect your home from water damage. No date shown (page copyright 2026). www.iii.org/article/how-to-protect-your-home-from-water-damage
- Georgia Office of Commissioner of Insurance and Safety Fire, Home insurance. No date shown. oci.georgia.gov/insurance-resources/home
- National Weather Service, National Water Prediction Service, Chattahoochee River at Lake Sidney Lanier near Buford (CMMG1): flood categories and historic crests. Read October 24, 2026. water.noaa.gov/gauges/cmmg1

